Nationwide CenturyLink outage temporarily impacts 911 cellphone calls in MA

Nationwide CenturyLink outage temporarily impacts 911 cellphone calls in MA

It said 911 outages were reported in parts of Washington state, Missouri, Idaho and Arizona.

Customers from NY to California reported outages. The commission's regulatory services division director, Mark Vasconi, said the system appeared stable December 28 but the agency was monitoring it.

According to CenturyLink's latest Twitter update, the company has restored some services across the network in the past few hours, and is still working to resolve remaining issues.

The Cochise County Sheriff's Office said Thursday its 911 centers were experiencing intermittent phone service disruption and, according to ABC15, was redirecting all 911 and administration lines to the Douglas Police Department. Pai called the outage "particularly troubling" in a statement.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area.

The outage began early in the day and continued into the evening.




Federal Communications Chairman Ajit Pai said Friday that the agency will be investigating the outage.

Some ATMs in Montana and Idaho also failed to work due to the outage, and at the North Colorado Medical Center in Greeley, Colo., doctors and nurses for a time had difficulty accessing patient records. Whether you're in a vehicle crash, a burning building, or facing a serious medical problem, the last thing you want to hear when you dial "911" is a busy signal.

At around 11:30 a.m., the Massachusetts Emergency Management Agency sent out a mobile phone alert, warning residents of persisting technical issues.

In an emergency, try to dial 911 first, police say.

The 911 dispatch center and emergency management in western Missouri's Johnson County were hit by the outage, county Emergency Management Director Troy Armstrong said on December 28.

Monroe, Louisiana-based CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected.

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